Return Policy

Return Policy and Procedure

We accept returns within 30 days from the date of receipt. If, for any reason you are not satisfied, you may return items for exchange or credit, minus shipping charges. On orders that were shipped free, a $15 shipping charge will be deducted from the original purchase price.

All returns require a Return Authorization number and this number MUST ACCOMPANY the package being returned. To obtain a Return Authorization number, you can either log in to using the account set up during checkout, OR if you did not create an account, please contact us at 1-866-777-7121 so that we may issue you a Return Authorization Number.

Please have your order number available when requesting a Return Authorization. All items must be packed carefully in their original packaging. Please return items by USPS Insured, Global Priority or UPS insured for the full value. You are responsible for ensuring the package is returned in good condition. Items that are returned without authorization, in compliance with our policy, will incur a 15% restocking fee.

We cannot accept returns of customized products including: 18K and Platinum rings and jewelry, family crest or personalized items. There is a $100.00 charge on all wedding bands and diamond rings that need to be exchanged or refunded as these are all individually handmade.